Cancellation & Refund Policy

This policy is part of our Booking Terms (detoxhospitality.com/booking-terms), which also cover deposits, payment dates and changes to your booking. To cancel, email bookings@detoxhospitality.com or message us on WhatsApp. We use the date we receive your message to work out any charge.

Tell us in writing, by email or WhatsApp. The charge depends on how long before the trip we receive your message:

Some costs can't be refunded once they're paid: flights and train tickets, gondola and helicopter tickets, permits, and hotels that ask for full payment on peak dates (such as Christmas and New Year, Diwali and Durga Puja). If these come to more than the cancellation charge, we charge what they cost instead.

Helicopter seats for the Amarnath and Vaishno Devi yatras are sold by the shrine boards, in each pilgrim's name, and follow their rules:

• Amarnath: the Shri Amarnathji Shrine Board's tickets can't be cancelled or changed. The fare is refunded only if the flight is cancelled for weather, and only if the ticket is stamped as cancelled at the helipad counter.
• Vaishno Devi: the Shri Mata Vaishno Devi Shrine Board refunds 70% of the fare for tickets cancelled online at least 4 days before the flight. Later cancellations aren't refunded.
• We pass on any refund the shrine board makes as soon as we receive it. The rest of your yatra (hotels and transport) follows the holiday cancellation charges above.

If weather, landslides, road closures, curfews or government orders stop your trip before it starts, choose new dates, a full credit valid for 12 months, or a refund minus costs we can't recover. Once a trip has started, we reroute you wherever we can. Extra nights, meals and transport this causes are paid by the guest, and unused services are refunded only if our suppliers refund us.

If we cancel your trip for any other reason, you get a full refund. If we have to make a major change before you travel, you can accept it, choose another trip, or cancel for a full refund.

• Refunds go back to your original payment method within 10 working days.
• There's no refund for no-shows, services you don't use, or leaving a trip early.

If you want to cancel or change a booking, or haven't received a refund, contact us: